Frequently Asked Questions
Why order t-shirts from Ministry Gear?
Our goal is to serve and assist everyday heroes in need of great t-shirts. We do that through:
- ministry-minded staff
- free custom design
- low 12-piece minimum
- free standard shipping
Ordering t-shirts can be tough. We’re here to guide you and make it as easy as possible, because your shirts are as important to us as they are to you.
If you’d like to learn more about us, please check out our core values!
If you have any questions, just call us – 888.812.4044
Shipping is free? Really?
Yes! 2-week delivery is totally free to addresses (sorry, no P.O. boxes) in the United States excluding Hawaii and Alaska. Need your shirts sooner? We also offer rush service! Learn more on our Shipping and Delivery page.
How early should I order my shirts?
Our turnaround time is two weeks from the day of your approval, so we recommend reaching out to us 2-3 weeks before you need your shirts. Your guide will walk you through the whole process: from choosing a design, customizing it and then approving and placing your order.
Need your shirts sooner? We also offer rush service! Learn more on our Shipping and Delivery page.
Will my order be delivered on time, guaranteed?
Yes, we will ship out your order quickly to get to you by our agreed upon date. A few things we cannot control include severe weather conditions, unplanned delivery service delays or acts of God. We’ll guide you along the way to take these into consideration as well and always aim to ship your order out a day early!
How will my order be delivered?
We ship via UPS because of their reliability and overall awesome-ness.
How can I pay?
Once you’ve given the final approval for you order, please call us and we will gladly take your payment over the phone at 888.812.4044.
If you’re on the go, you can pay online here!
Do you ship internationally?
Unfortunately, we do not ship internationally.
Do you ship to Canada?
Unfortunately, we do not ship to Canada.
How does the design process work?
We can customize one of our pre-made templates with your personal details, or we can create a design completely from scratch. You’ll work with a member of our design team directly, and you can make as many changes to the design as needed until it’s exactly right—all for free.
To browse design ideas, click HERE. To send us your idea, click HERE. Or just call us! 888 812 4044
Can I order more shirts later?
Absolutely! As long as you order 12 shirts, re-orders are quick and easy.
Can I get a sample shirt for sizing?
Yessiree! We’ll help you choose the best sizing and colors to suit your needs.
Call 888.812.4044 to request your samples. We’ll get it right out to you. Some charges may apply.
Please note that due to screen printing costs, we will only send blank shirt samples, not samples with your design on it. If you have any questions or concerns about printing, please let us know!